Shipping policy
Shipping Policy
Thank you for visiting and shopping at Big Horizons! We are dedicated to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time All orders are processed within 1–7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates We offer Free International Shipping on all orders.
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Estimated Delivery Time: 7–30 business days (depending on your location and destination).
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Delivery delays can occasionally occur due to customs processing, holidays, or courier logistics.
3. Shipment Confirmation & Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email. In most cases, this email will contain a tracking number. If a tracking number is available for your order, it typically becomes active within 24–48 hours, and you can track your package directly through our website or via the link provided.
Please note that depending on the shipping method, product type, or destination, tracking information may occasionally be limited or unavailable. If you do not receive a tracking number, or if you have any questions about your delivery status, please feel free to contact us at bighorizontrade@gmail.com.
4. Customs, Duties, and Taxes Big Horizons is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damaged or Lost Packages If you received your order damaged, or if it has been lost in transit, please contact our support team immediately at bighorizontrade@gmail.com. Please save all packaging materials and damaged goods before filing a claim.